Order & Returns

Please find below our guide to buying online from S1E Limited.

Terms & Conditions

Our published Terms and Conditions apply to all online orders, as well as offline. For a copy, please click here.

Online Prices

We agree to honour the price published online at the time the order was placed. Please note that prices are subject to change without prior notice

Changes & Cancellations

The customer will have the opportunity to review and change the order during the order process and at any time until the order acknowledgement is sent by S1E. Orders can be cancelled at any time prior to the order acknowledgement being sent by S1E.

Order Acknowledgements

The order will not be deemed to have been accepted by the company until an order acknowledgement has been sent by S1E.

Order acknowledgements will be sent to the email address provided during the order process.

Order acknowledgements will contain estimated delivery dates.

Delivery Areas

The online shop is for deliveries to the UK and Europe only.  For all other areas, please contact the S1E office on +44 1226 397015 or contact@s1e.co.uk for further advice.

Delivery Dates

Please note that the delivery estimates provided below are intended as a guide only. Please contact the S1E Team if you have specific deadlines or requirements.

For online orders:

• Collection – From noon on the day of order, if the order is placed by 10.00 am (Mon – Fri)
• The working day following order placement, for orders placed after 10.00 am (Mon – Fri)
• Deliveries – Despatch on day of order placement if order is placed by 10.00 am (Mon-Fri)
• Despatch the working day after order placement, if placed after 10.00 am.

Returns

Damaged or faulty goods:

• Report within 10 days of receipt. If agreed, S1E will arrange collection & replacement

Other returns:

• Return must be requested within 28 days
• S1E reserve the right to refuse return
• Delivery charge and 25% restocking charge will apply
• Cost of return freight to S1E must be borne by the customer